1. Visit the GreenShield+ app to create your account
2. Create Your Account and Share Your Coverage (takes <2 mins)

• Select "Through an Employer or Organization"
• Accept the Terms and Conditions
• Use your Organization Code "nnpbc" and enter your email address
• Create and verify your new account
• Share MHOD coverage with your spouse/dependents <25 years old by forwarding this email to them or creating an account on their behalf
• Each member of your family will need to create their own account to access the mental health services

3. Access 24/7 Mental Health On Demand

• Login via the web portal OR download GreenShield+ app from the App Store/Google Play Store to access the services on an ongoing basis

Need Support? Email Advica Health at [email protected] for administrative questions related to the new platform.

iCBT stands for internet-based cognitive behavioural therapy.

Tranquility’s program was co-developed by clinical psychologists and people with lived experience of mental health challenges to help individuals easily access the benefits of cognitive behavioral therapy online. iCBT is an effective and easy-to-use anxiety and depression management tool. It works by teaching individuals how their thoughts and behaviors impact their mood as well as strategies to reduce symptoms and cope positively.

In this program, you can access the benefits of CBT through:

• Educational CBT modules and strategies for improving mental health
• Interactive tools to help employees practice the skills they’ve learned
• Regular reminders to help along the way

Tranquility is designed for adults (18+) dealing with mild/moderate anxiety and/or depression. Please note that Tranquility is not appropriate for the treatment of severe mental health symptoms or individuals experiencing suicidal ideation.

Dependents are people who have access to the services through the primary member’s coverage. In general, dependents include:

• Spouse of the primary member (common law or legally married)
• Child up to the age of 25

In order for your child or spouse to book a therapy session, they need to create an account using the same organization code as you. Follow the instructions in the “how do I sign up?” FAQ.

For non-minors, dependents can simply create an account using their own email address and the organization code and continue through the matching and book process on the platform.

For minors, there are two options:

• Create an alias email if the child is not old enough to have their own email account. For example, as a parent you can use a modified version of your own email address by adding a “+” to the prefix of the email address. If your email address is [email protected], then your child can be registered using [email protected] or [email protected]. This will create two separate accounts where appointments can be booked separately but the email confirmations, reminders etc. will all be sent to [email protected].
• Have the child sign up using their own email account but configure the email settings to forward emails from the platform to the parent’s email account. This can usually be done via email filters and will ensure that the child has their own account login, but the parent can easily keep track of their communication/appointments.

The option you choose depends on the maturity level of the minor child, level of parental involvement, and ability of the child to consent to the Informed Consent policy, amongst other factors.

Depending on the age of the child or dependent, a parent or guardian will need to be present for at least the first appointment if the child is under the age of consent in your province of residence. Whether or not a parent or guardian must be present during following appointments can be discussed with the care provider, but it generally relies on the child’s ability to understand the information relevant to the proposed treatment in issue and appreciate the reasonably foreseeable consequences of consenting or refusing to consent.

Unlike the typical sign-up flow, where a client completes an Informed Consent Form that is automatically uploaded to their care provider, the sign-up flow for a minor must be filled out manually.